After Sales Administrator - Customer Service & Warranty Support

Join Inti Nya Technology as an After Sales Administrator and play a pivotal role in ensuring exceptional customer satisfaction through efficient post-sales support. This position is ideal for detail-oriented professionals who thrive in dynamic environments, managing customer inquiries, warranty claims, and technical support. Based in Jakarta Utara, you'll be part of a team dedicated to delivering top-notch service and maintaining our customers' trust.

At Inti Nya Technology, we pride ourselves on our commitment to innovation and customer-centric solutions. In this role, you'll handle a variety of customer service tasks, from resolving technical issues to processing warranty claims. Our team uses industry-standard tools like Zendesk and Salesforce to streamline operations and ensure seamless communication with our customers.

If you're passionate about customer service and enjoy working in a fast-paced, technology-driven environment, this is the perfect opportunity to grow your career with a leading company in Jakarta Raya.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and provide technical support for product-related issues.
• Process warranty claims and ensure timely resolution of customer complaints.
• Coordinate with internal teams to resolve post-sales issues efficiently.
• Maintain accurate records of customer interactions and warranty claims using Zendesk and Salesforce.
• Assist in training new hires on customer service best practices.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Handle escalations and ensure timely resolution of complex customer issues.
• Stay updated with the latest product knowledge and industry trends to provide accurate support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using CRM systems like Zendesk and Salesforce.
• Strong communication skills, both written and verbal.
• Ability to work well under pressure and meet tight deadlines.
• Detail-oriented with a keen eye for accuracy.
• Knowledge of product warranties and technical support is a plus.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Computer Science, or a related field.

🛠️ Keahlian

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