Customer Service Representative (CSR) - GraPARI - Timika

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI office in Timika! This is a fantastic opportunity to be part of a dynamic team dedicated to delivering exceptional customer service. As a CSR, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Located in the heart of Timika, our office provides a supportive and collaborative environment where your skills and dedication will be valued.

At Infomedia Nusantara, we are committed to providing top-notch customer service. Our team works tirelessly to ensure that every customer interaction is positive and productive. As a CSR, you will handle customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction. This role offers a unique opportunity to grow within a company that values its employees and invests in their professional development.

If you are passionate about customer service and eager to make a difference, we invite you to join our team at Infomedia Nusantara in Timika. We offer a competitive salary, a supportive work environment, and the chance to be part of a growing company. Apply now and take the first step towards a rewarding career in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction.
• Provide product and service information to customers, answering questions and addressing concerns.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with other departments to ensure seamless customer service and support.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Participate in training and development programs to enhance your customer service skills.
• Provide feedback and suggestions for improving customer service processes and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Indonesian and English, both spoken and written.
• Basic knowledge of customer service software such as Zendesk or similar platforms.
• Ability to work independently and as part of a team.
• Valid ID and proof of residency in Timika.

🛠️ Keahlian

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